Production work, end-to-end.
Every project here shipped to real users. Architecture diagrams, impact metrics, and technical decisions documented per case.
AI-Powered Customer Support Platform
AI support platform on Groq Llama 3.3 — auto-resolves 72% of tier-1 tickets without human intervention, and extends to agentic workflows: scheduling, support booking, guided multi-step flows. 99.7% uptime over a 90-day window.
MCP-Based AI Agent Workflow Engine
MCP server exposing internal read endpoints as typed tools for AI agents. Extended via Groq Llama 3.3 agentic layer to execute actions: appointment scheduling, support call booking, and guided multi-step flows — all with immutable audit trails.
Admin & Support Portal
Customer-facing Admin Portal for enterprise OS management (V2 rebuild from scratch) + internal Support Portal. Migrated Python → Node.js, designed 4-tier RBAC, rebuilt React UI — delivered −30% API latency, +40% adoption, −50% debug time, zero downtime.
Cross-Platform Healthcare Monitoring Platform
Unified healthcare monitoring platform across a custom smartwatch (HR, SpO2, GPS), React Native mobile, and web dashboard — all on one Node.js backend with one auth contract. Led a 3-engineer team. +25% performance, −35% bugs.
Fault-Tolerant ETL Sync Pipeline
Bidirectional ETL sync between MongoDB and Salesforce CRM — built with SSIS. Schema validation, dead-letter queuing, exponential backoff retry, and an immutable PostgreSQL audit trail. Eliminated weekly manual reconciliation entirely.
Selenium WebDriver Automation Framework
End-to-end CRM regression automation framework built with Selenium WebDriver. 90%+ CRM workflow coverage — every major user journey automated. Eliminated manual regression testing, runs the full suite on every CI push in under 8 minutes.
Livoh
Mobile-first product — case study in progress.
Lex & Ledger
Legal-tech automation platform — case study in progress.